Client Rights, Privacy & Records
Your rights and responsibilities as a client.
Your Rights Include
Receive respectful and nondiscriminatory services.
Participate in clinical planning and decisions.
Consent to or decline OpenGate services.
Requirements imposed by a court, probation/parole, WYDOT, or another outside authority—and any consequences of nonparticipation—are determined by that authority.
Receive information about fees and financial policies.
Request access to records, subject to applicable law.
Raise a concern or file a grievance without retaliation.
Your Responsibilities Include
Provide accurate information and attend sessions on time.
Maintain a private setting for telehealth and follow safety guidance.
OpenGate does not record or transcribe sessions, telehealth encounters, or clinical calls. OpenGate does not consent to, and its policy prohibits, recording, photographing, screen capture, livestreaming, transcription, or other capture by clients, participants, observers, attorneys, agencies, platforms, AI tools, or other persons or entities, except as otherwise required by law. Any recording or capture required by law must comply with applicable notice and consent requirements.
Complete information about client rights and responsibilities, privacy, financial policies, telehealth, and the Client Grievance Procedure is provided in the intake packet.
Clients may raise a concern or file a grievance without retaliation. Contact Damon J. Laird, MSW, LCSW, by telephone at (307) 315-8655, in person by appointment at 536 S. Center St., Casper, Wyoming, or by requesting secure submission instructions by email. Do not include grievance details or other sensitive information in ordinary email.